PLEASE NOTE - THE REWARD ME SCHEME HAS NOW CLOSED. FOR FULL TERMS AND CONDITIONS, PLEASE CLICK HERE
Q. When did you close the Reward Me scheme?
A. The "Reward Me" scheme finally closed at midnight on 2nd October 2011.
Q. Why did you close the Reward Me scheme?
A. We listened to calls, letters and emails from our scheme members, and you told us that the rewards were perhaps less relevant to you than they once were. Therefore, the "Reward Me" scheme closed at midnight on October 2nd 2011.
Q. Why can't you go back to the Pick-Me-Up scheme?
A. We know the Pick-Me-Up scheme was very popular, but it is no longer an option for us to restart it.
Q. Why are there still NESCAFÉ® jars in shops with Beans on them ?
A. Production of jars with Beans on them ceased in Summer 2011. Beans will continue to appear on jars of NESCAFÉ® until about August but some smaller shops may have them after this depending on how much coffee they sell. This means you may still see Beans on jars of NESCAFÉ® even though the Reward Me scheme has now closed.
Q. I still have some Paper Beans on a collecting card. Can I still spend them?
A. The scheme has now closed and so unfortunately we are not accepting any more Paper Beans.
Q. Will you compensate me for Beans I hadn't spent when Reward Me closed?
A. Beans have no monetary value so we won't be compensating scheme members for Beans that were not spent when the scheme closed.
Q. Last year you said there were going to be lots of exciting updates in 2011. What happened to them?
A. We still have lots of exciting promotions and offers planned and we will be updating you on them in the course of the year.
Q. Can I opt out of receiving communications from NESCAFÉ® now that Reward Me has closed?
A. Of course. There's an 'unsubscribe' link here and at the bottom of all our emails. Or you can call the Nestlé Consumer Services Department on 0800 58 57 59 (UK) or 00800 6378 5385 (ROI). Calls are free and lines are open Monday to Friday, 9am to 5pm. Please note that if you choose to unsubscribe, you will no longer hear from any of the Nestlé UK brands.
Q. Where can I go if I have more questions about the closure of the Reward Me scheme?
A. If you have any questions or comments, please contact the Nestlé Consumer Services Department by email at email@example.com or by telephone on 0800 58 57 59 (UK) or 00800 6378 5385 (ROI). Calls are free and lines are open Monday to Friday, 9am to 5pm.
Q. How much time do I have to redeem my reward vouchers now that Reward Me has closed?
A. The date on which your online Reward voucher expires will vary depending on the reward you chose - each voucher has its own expiry date - so make sure you read the Terms and Conditions and check your voucher carefully, so you know exactly when it expires.
You'll be able to redeem the online reward vouchers up to their expiry date, even if this falls after 2nd October 2011 when Reward Me closes and all the rewards are removed from the website.
Here are the key dates:
|Partner Reward||Offer expiry (Reward Me closure deadline)||Online reward voucher expiry|
|IHG||2nd October 2011||31st December 2011|
|Boots||2nd October 2011||31st December 2011|
|Nat Mags||2nd October 2011||17th October 2011|
|Truprint||2nd October 2011||17th October 2011|
|Idyll Home||2nd October 2011||23rd October 2011|
|Lovers Lounge||2nd October 2011||23rd October 2011|
|Haven||2nd October 2011||31st October 2011|
|Dobbies (free gloves)||2nd October 2011||31st October 2011|
|Dobbies (£5 voucher)||2nd October 2011||31st October 2011|
|Blockbusters||2nd October 2011||30th November 2011|
Q. I applied for a reward code from one of your partners before the scheme closed but I haven't received an email yet. What should I do?
A. The reward email is sent straight away but the length of time it takes before you receive it will depend on how busy both the Nestlé server and your Internet Service Provider (ISP) are. However, it should take no longer than 24 hours. If you still haven't received it after this time, try checking your junk mail folder. If it's not there, speak to your ISP, who may be able to help. If you are still experiencing difficulties after speaking to your ISP please call Nestlé
Consumer Services free on 0800 58 57 59 (UK) or 00800 6378 5385 (ROI). Lines are open Monday to Friday, 9am to 5pm.
Q. I received my reward code by email but I can't get onto the reward partner website. Why is this?
A. If you can't access your chosen reward partner's website, visit our Terms and Conditions page (which can be found at the bottom of any page on the website), look up the specific reward partner, and call them directly (phone number and opening hours are listed). They will be able to assist you.
Q. I've logged onto the reward partner website but I can't see where to use my code. What should I do?
A. Feel free to call the specific reward partner for help. Phone numbers and opening hours for all of our reward partners are listed on our Terms and Conditions page.
Q. I've logged onto the reward partner website but it says my code is invalid. Why is this?
A. If this happens, you will need to call the specific reward partner for help. Phone numbers and opening hours for all of our reward partners are listed on our Terms and Conditions page, which can be found at the bottom of any page on the website.